Terms of Service – Soyishi

Terms of Service

Effective Date: September 20, 2025

These Terms of Service (hereinafter referred to as “Terms”) govern your use of the website https://soyishi.com (“Site”) and purchase of products (including Cream Charger, Helium Tank, and CO2 Cartridges Cylinder) from Soyishi (hereinafter referred to as “we”, “us”, or “our”), a business operating primarily to serve the United States market. By accessing the Site, creating an account, or placing an order, you (“you” or “User”) agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Refund Policy (collectively, “Agreements”). If you do not agree with any part of these Terms, do not use the Site or purchase our products.

1. Eligibility & Account Usage

1.1 Eligibility

To use the Site or place an order, you must:

  • Be at least 18 years old (or the age of majority in your state of residence, whichever is higher)
  • Have the legal capacity to enter into a binding contract
  • Provide a valid U.S. shipping address (excluding restricted locations per our Shipping Policy)
  • Comply with all applicable U.S. federal, state, and local laws (especially regarding hazardous products like Helium Tanks and CO2 Cartridges Cylinder)

1.2 Account Registration & Security

When creating an account, you must provide accurate, complete, and up-to-date information (e.g., name, email, phone number). We reserve the right to suspend or terminate accounts with false or misleading information.

You are solely responsible for maintaining the confidentiality of your account password and for all activities conducted under your account. Notify us immediately of any unauthorized use of your account (via email or phone, as listed in Section 10).

We are not liable for any loss or damage resulting from your failure to protect your account credentials.

2. Product Information & Compliance

2.1 Product Descriptions

We strive to provide accurate descriptions, images, and specifications for our products (e.g., Cream Charger capacity, Helium Tank pressure). However, we do not guarantee that all information is error-free—minor discrepancies (e.g., packaging design changes) may occur without prior notice. If you receive a product that materially differs from its description, contact us per our Refund Policy.

2.2 Hazardous Product Compliance

Our Helium Tank and CO2 Cartridges Cylinder are classified as “compressed gases” under U.S. Department of Transportation (DOT) regulations (49 CFR). You agree to:

  • Use these products only for their intended purposes (e.g., Helium Tanks for inflating balloons, not for human inhalation).
  • Store and transport them in compliance with local fire and safety codes (e.g., keep away from heat sources).
  • Dispose of empty containers per local waste management regulations (do not discard in regular trash—see our Shipping Policy Section 9).

We may refuse to sell hazardous products to users who we reasonably believe will misuse them or violate applicable laws.

3. Order Placement & Acceptance

3.1 Order Submission

When you place an order on the Site, you submit an “offer” to purchase the selected products at the listed price (including taxes and shipping, as applicable). This offer is subject to our acceptance.

3.2 Order Acceptance

We reserve the right to accept or reject any order for any reason, including:

  • Product unavailability (e.g., stockouts of Cream Charger)
  • Suspected fraud (e.g., unusual payment activity)
  • Non-compliant shipping address (e.g., P.O. Box for hazardous products)
  • Violations of these Terms or applicable laws

Order acceptance is confirmed only when we send an “Order Confirmation Email” (not the initial checkout confirmation). A binding contract is formed at this point.

3.3 Order Changes & Cancellations

You may request to change or cancel an order only before we send the Order Confirmation Email. Contact our customer service immediately to submit such requests.

After Order Confirmation: We cannot guarantee changes or cancellations, as orders are processed quickly. If cancellation is approved (e.g., before shipping), see our Refund Policy Section 6 for fee details.

4. Payment Terms

4.1 Payment Methods

We accept the following payment methods for U.S. orders:

  • PayPal

4.2 Payment Security & Authorization

We use third-party payment processors (e.g., Stripe, PayPal) to handle payment transactions. These processors encrypt your payment information per industry standards (e.g., PCI DSS). We do not store full credit card details (see our Privacy Policy).

We may request additional verification (e.g., billing address proof) for high-value orders or orders with suspected fraud. Failure to provide verification may result in order cancellation.

4.3 Taxes & Fees

All orders are subject to applicable federal, state, and local sales taxes, which are calculated based on your shipping address and added to the order total at checkout.

You are responsible for any customs duties, tariffs, or fees if you attempt to ship products internationally (we do not support international shipping—see our Shipping Policy Section 1).

5. Intellectual Property

All content on the Site (including text, images, logos, product designs, and software) is the intellectual property of Soyishi or our licensors, protected by U.S. copyright, trademark, and patent laws.

You may not:

  • Copy, reproduce, modify, or distribute Site content without our prior written permission.
  • Use our trademarks (e.g., “Soyishi”) or product names in any way that implies endorsement without authorization.
  • Scrape or crawl the Site for data (e.g., product prices) without our consent.

6. Limitation of Liability

6.1 Disclaimer of Warranties

The Site and products are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to:

  • Implied warranties of merchantability (e.g., that products are fit for ordinary use)
  • Implied warranties of fitness for a particular purpose (e.g., that a Helium Tank will work for a specific event)

We do not warrant that the Site will be error-free, secure, or uninterrupted.

6.2 Limitation of Liability

To the maximum extent permitted by U.S. law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Your use of the Site or products (e.g., lost profits from delayed Helium Tank delivery)
  • Product defects (except for personal injury or property damage caused by our negligence)
  • Third-party actions (e.g., payment processor errors, carrier delays)

Our total liability for any claim related to these Terms or your order shall not exceed the total amount you paid for the affected products.

7. User Responsibilities

You agree to:

  • Use the Site only for lawful purposes (e.g., purchasing products for personal or business use, not reselling to minors)
  • Provide accurate shipping and billing information to avoid delivery delays
  • Comply with all warnings and instructions on product labels (especially for hazardous products)
  • Notify us promptly of any product defects or order issues (per our Refund Policy)
  • Not use the Site to transmit spam, malware, or harmful content

8. Termination

We may terminate or suspend your access to the Site, account, or order privileges at any time, with or without notice, if:

  • You violate these Terms, our Privacy Policy, or Shipping Policy
  • You engage in fraudulent or illegal activity
  • We no longer offer the products or services you are using

Upon termination, you must stop using the Site, and any outstanding orders may be canceled (we will refund amounts paid for canceled, undelivered orders).

9. Changes to These Terms

We may update these Terms from time to time to reflect changes in laws, business practices, or product offerings. When we make changes:

  • We will revise the “Effective Date” at the top of this page
  • We will notify you via email (to the address linked to your account) or a notice on the Site
  • The updated Terms will take effect 7 days after notification (or immediately for legal compliance reasons)

Your continued use of the Site or purchase of products after the effective date constitutes acceptance of the updated Terms.

10. Contact Us

If you have questions, concerns, or disputes regarding these Terms, please contact us: