Privacy Policy – Soyishi

Privacy Policy

Effective Date: September 20, 2025

Soyishi (hereinafter referred to as “we”, “us”, or “our”) operates the website https://soyishi.com (the “Site”), through which we offer products including Cream Charger, Helium Tank, and CO2 Cartridges Cylinder, primarily serving the United States market. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Site or purchase our products. Please read this policy carefully.

1. Information We Collect

We may collect two types of information about you: personal information (information that identifies you) and non-personal information (information that does not identify you).

1.1 Personal Information

When you interact with our Site (e.g., register an account, place an order, contact customer service), we may collect the following personal information:

  • Contact details: Name, email address, phone number, shipping address, and billing address.
  • Payment information: Credit card number, debit card number, or other payment method details (note: we do not store full payment card information; this is processed by our third-party payment service providers).
  • Account information: Username, password (encrypted), and account preferences.
  • Communication information: Records of your emails, chats, or calls with our customer service team.

1.2 Non-Personal Information

We may also collect non-personal information that does not identify you, including:

  • Technical information: IP address, browser type, operating system, device model, and pages you visit on our Site.
  • Usage data: Time spent on the Site, search queries, and purchase history (aggregated and anonymized).
  • Cookies and similar technologies: We use cookies (small text files stored on your device) to improve your browsing experience, remember your preferences, and analyze Site traffic. You can disable cookies in your browser settings, but this may affect some features of the Site.

2. How We Use Your Information

We use your information for the following legitimate purposes:

  • Process and fulfill your orders: Verify your identity, arrange shipping, and send order confirmations.
  • Provide customer service: Respond to your inquiries, resolve issues, and support your post-purchase needs.
  • Improve our products and services: Analyze usage data to enhance the Site’s functionality, optimize product offerings, and improve user experience.
  • Marketing and promotions: Send you information about new products, discounts, or special offers (you may opt out of marketing communications at any time by following the unsubscribe instructions in our emails).
  • Comply with legal obligations: Maintain records for tax purposes, respond to legal requests (e.g., subpoenas), and prevent fraud or illegal activities.
  • Protect our business and users: Detect and address security threats, unauthorized access, or fraudulent transactions.

3. Disclosure of Your Information

We do not sell your personal information to third parties. However, we may share your information with the following parties for the purposes outlined above:

  • Third-party service providers: Companies that assist us with business operations, such as payment processors (e.g., PayPal, Stripe), shipping carriers (e.g., UPS, FedEx), email service providers, and analytics tools (e.g., Google Analytics). These providers are required to protect your information and only use it as instructed by us.
  • Legal authorities: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or the safety of our users or the public.
  • Business transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the new owner (we will notify you of such a transfer via email or a notice on our Site).

4. Your Rights Under U.S. Privacy Laws

If you are a resident of the United States, you may have the following rights under applicable privacy laws (e.g., California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA)):

  • Right to access: Request a copy of the personal information we hold about you.
  • Right to correction: Ask us to update or correct inaccurate personal information.
  • Right to deletion: Request that we delete your personal information (subject to exceptions, such as legal obligations to retain data).
  • Right to opt out: Opt out of the sale of your personal information (we do not sell personal information, but you may opt out of marketing communications as noted in Section 2).
  • Right to data portability: Request that we transfer your personal information to another company in a portable format (where technically feasible).

To exercise these rights, please contact us using the information in Section 7. We may ask you to verify your identity to ensure the security of your information. We will respond to your request within the time frame required by applicable law.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of sensitive data (e.g., payment information) during transmission and storage.
  • Access controls to limit who within our organization can access your information.
  • Regular security audits and updates to our systems and software.

However, no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of your information, but we will take all reasonable steps to mitigate risks.

6. Children’s Privacy

Our Site and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will delete the information immediately. If you believe we have collected information from a child under 13, please contact us.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we update the policy, we will revise the “Effective Date” at the top and post the new version on our Site. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of the Site after the updated policy takes effect constitutes your acceptance of the changes.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: soyishishop@gmail.com

Phone: +86 13392789800